EDUCATION:
- B.A., International Relations, San Francisco State University, May 2006
- Certificate, Simple Steps Business Management, Women's Initiative, July 2005
WORK EXPERIENCE:
Youth
Guidance Center Improvement Committee
Operations Manager, June, 2010 - Present
Operations Manager, June, 2010 - Present
-
Manage HR Operations of educational non-profit with 14 employees and
over $560K annual
budget
-
Created and regularly update company's Facebook
Page,Twitter
Feed,Causes
Page,YouTube
Channel, Staff
Resource Page,
and Company
Calendar Page
- Communicate effectively, orally and in writing (and with audio and visual capacities)
- Communicate effectively, orally and in writing (and with audio and visual capacities)
-
Maintain in-house and electronic office calendar with due dates, events, renewal policies, and deadlines
- Assist Executive Director with recruitment, orientation and development of staff, interns & volunteers
-
Manage
organization's technological needs for 10 offices and 3 classrooms, coordinating with IT contractor
-
Created and maintain in-house donations
database and manage online donations through Network for Good
- Manage contracts and service agreements with human resources vendors to provide sound fiscal contract management
-
Develop,
maintain and ensure integrity of record keeping
systems and manage agency files for general office organization and audit preparation
-
Assist in the development and implementation of agency policies and
procedures to minimize exposure risks and liabilities and reduce operating cost
- Provide professional advice and counseling to staff regarding rights, classification, benefits, privileges and responsibilities
- Assist Executive Director keep current with state and federal labor requirements to ensure the agency's practices and policies are completed
- Manage
purchasing for agency and agency programs keeping track of department budgets to meet needs and goals
- Work effectively and collaboratively with diverse groups of individuals at all organizational levels with a commitment to ethical standards, confidentiality and personal integrity
Youth Guidance Center Improvement Committee
Programs Liaison - Early Morning Study Academy (EMSA) GED+ School, July, 2009 - June, 2010
- Maintained Contract Management System (CMS) database for 98 Early Morning Study Academy participants (EMSA), and 186 BT Express Community Service program participants
- Produced thorough and accurate reports for the network of providers; San Francisco Unified School District, Juvenile Probation Department, Probation Officers, Community Agencies, Case Managers, Group Homes, Traffic Court, participants and their families
- Supervised 7 interns when needed and reported hours of service
- Participated in outreach events to promote the programs and services the agency offers
Hispanic Scholarship Fund
Programs Assistant - College Scholarship Program, January, 2007 - March, 2009
- Processed scholarship applications and awards
- Served as primary point of contact for students, parents and school administrators
- Provided customer service via inbound and outbound phone calls and emails
- Effectively acted as a problem solver in dealing with challenging customer service situations
- Developed and maintained management system for all incoming and outgoing correspondence
- Responsible for data entry and verifying the accuracy of data
- Promoted the availability of scholarship programs to students via college and career fairs throughout the Bay Area and other states; Coordinate travel and booth logistics
- Increased recruitment of scholarship application evaluators by 27%
- Successfully managed 12 scholarship programs totaling $295,950
- Responsible for updating website content and maintaining program database
EP415 Advertising
Creator and Administrator, August, 2005 - Present
- Developed and run online start-up business www.evepena.com
- Manage all aspects of production for clients
- Created advertising campaigns for Bay Area businesses including cleaning services, auto repair shops, handyman services, children's resale store, state to state moving service, hair shop, jewelry store, spa, community based organizations and committee's
- Experienced social media campaign management
- Strong conceptual creative skills
- High resolution photography (Nikon/digital, Canon/35mm)
- High definition video current projects
- Technical skills enhancing media, image manipulation, and uploading on social media & on disk
S.F. Juvenile Probation Department
Intern for Probation Officer Maria Luisa Perez, October, 2006 - November, 2006
- Assisted in client intake, file maintenance, unit visits, and visits off-site for client follow up
- Handled confidential information and generated legal reports for presentation to the Superior Court, Juvenile Division, and for the City and County of San Francisco
S.F. Hispanic Chamber of Commerce
Electronic Newsletter Intern, September, 2005 - January, 2006
- Produced the agency's weekly electronic newsletter
- Used Dreamweaver software and HTML coding to consistently format newsletter and website
Trinity Management Services
Weekend Receptionist, May, 2005 - May, 2006
- Opened the office according to procedure and prepared reports of all vacant units using AMSI for daily distribution to leasing agents
- Solely responsible for processing all incoming phone calls on a multi-line phone and ensuring that all previous night messages obtained from the phone service were handled or transferred to the appropriate personnel
- Coordinated listing viewings with leasing agents and potential clients to ensure enough time for travel and viewing
- Greeted and assisted all visitors with rent payments, notices, lease signings, move in packages, appointment bookings, open house listings, and tenancy termination
- Served as liaison between potential clients, current tenants, outside vendors, leasing agents, property managers, and interoffice departments
- Increased interest in the company's property portfolio by enhancing Craigslist ad postings using HTML
World Savvy
World Affairs Challenge Intern, August, 2004 - March, 2005
- Provided assistance with fundraising, grant writing, and in-kind donation gathering from local nonprofits, businesses, elected officials, schools, and community members for the World Affairs Challenge competition
- Served as a presenter to students and school administrators throughout the Bay Area to recruit their involvement in the World Affairs Challenge
- Aided in the production of the 3rd Annual World Affairs Challenge academic competition
COMPUTER SKILLS:
- Programming: HTML
- Web Development: Adobe Photoshop, Dreamweaver, Pixelmator
- Operating Systems: Windows & Mac OS platforms
- Office Productivity: Advanced knowledge of all Microsoft Office Professional and Open Office products
- Database: Contract Management Systems (CMS), Property Management Software (AMSI), Online Application Management Systems
S.F. Juvenile Probation Department
Intern for Probation Officer Maria Luisa Perez, October, 2006 - November, 2006
- Assisted in client intake, file maintenance, unit visits, and visits off-site for client follow up
- Handled confidential information and generated legal reports for presentation to the Superior Court, Juvenile Division, and for the City and County of San Francisco
S.F. Hispanic Chamber of Commerce
Electronic Newsletter Intern, September, 2005 - January, 2006
- Produced the agency's weekly electronic newsletter
- Used Dreamweaver software and HTML coding to consistently format newsletter and website
Trinity Management Services
Weekend Receptionist, May, 2005 - May, 2006
- Opened the office according to procedure and prepared reports of all vacant units using AMSI for daily distribution to leasing agents
- Solely responsible for processing all incoming phone calls on a multi-line phone and ensuring that all previous night messages obtained from the phone service were handled or transferred to the appropriate personnel
- Coordinated listing viewings with leasing agents and potential clients to ensure enough time for travel and viewing
- Greeted and assisted all visitors with rent payments, notices, lease signings, move in packages, appointment bookings, open house listings, and tenancy termination
- Served as liaison between potential clients, current tenants, outside vendors, leasing agents, property managers, and interoffice departments
- Increased interest in the company's property portfolio by enhancing Craigslist ad postings using HTML
World Savvy
World Affairs Challenge Intern, August, 2004 - March, 2005
- Provided assistance with fundraising, grant writing, and in-kind donation gathering from local nonprofits, businesses, elected officials, schools, and community members for the World Affairs Challenge competition
- Served as a presenter to students and school administrators throughout the Bay Area to recruit their involvement in the World Affairs Challenge
- Aided in the production of the 3rd Annual World Affairs Challenge academic competition
COMPUTER SKILLS:
- Programming: HTML
- Web Development: Adobe Photoshop, Dreamweaver, Pixelmator
- Operating Systems: Windows & Mac OS platforms
- Office Productivity: Advanced knowledge of all Microsoft Office Professional and Open Office products
- Database: Contract Management Systems (CMS), Property Management Software (AMSI), Online Application Management Systems
- Ability to learn new technologies quickly
ADDITIONAL HIGHLIGHTS:
- Fluent in Spanish
- Fluent in Spanish
-
Department of Justice and FBI clearance
- Class C driver license and clean driving record
AWARDS:
Certificate of Special Congressional Recognition from the U.S. House of Representatives for participation with Women's Initiative
AWARDS:
Certificate of Special Congressional Recognition from the U.S. House of Representatives for participation with Women's Initiative
SOCIAL MEDIA:
